Connecting People.
Empowering Independence.
2025 - 2030 Strategic Plan
Purpose Statement
To strengthen human connection by being the vital link that enables participation, fosters belonging, and nurtures independence, creating a community where everyone feels valued and supported.
Vision Statement
A York Region where every person thrives in a community of belonging, connection, and opportunity.
Mission Statement
We provide social connection, support service sand transportation for people in York Region, helping them to lead fulfilling lives, and maintain their well-being and independence. By removing barriers and fostering meaningful connections, we enable people to thrive, participate fully, and contribute to a vibrant, inclusive community where everyone feels valued and supported.
At Routes, we are more than just a service—we are a vital link to independence and belonging.
Our Core Values
Inclusivity and Belonging
We continually strive to create a truly inclusive community where clients, volunteers, and staff feel valued, connected, and supported.
Compassionate Support
We deliver high-quality, compassionate services that fosters meaningful relationships, through emotional connections and consistent support
Collective Impact
We believe that lasting change is achieved when communities come together. Through volunteerism, purposeful action and strategic partnerships, we empower each other to create meaningful, sustainable impact.
Power of Community
We are dedicated to being a strong voice for those we serve, championing their needs and leading collaborative efforts to create a York Region where everyone experiences community, belonging, and independence.
BUILDING BRIDGES
We will forge meaningful connections across our community to amplify our impact and create sustainable pathways for service. We will build a recognizable presence that inspires trust and engagement while expanding our reach through strategic partnerships.
BROADENING REACH
We will extend our proven service models to reach more people in need while creating meaningful support systems for seniors and underserved populations. We will develop innovative programs that foster belonging and independence, ensuring we have the greatest possible impact in the communities we serve.
THRIVING TOGETHER
We will build a resilient organization by diversifying our funding sources and implementing robust systems to measure our impact. We will cultivate a vibrant workplace culture that values wellbeing, ensuring both our mission and our people thrive for years to come.