Register as a Client

 

Our compassionate transportation services are provided to residents of York Region who cannot, because of their financial, physical or mental challenges, travel by conventional transit or taxi.


Please fill out the following information to register as a Routes client. After submission, a staff member will get back to you to finalize your intake within 5 business days.

Client Intake Form

Senior
Victim of Abuse
Living alone
Stigmatized population
No family close by
Intergenerational care need
Isolated from transit routes
No vehicle during work hours
Accompaniment need
Mental illness or anxiety
Cultural factors
Frailty or impact of aging
Dependence on substances
Persistent treatment schedule (e.g. dialysis, chemotherapy, physiotherapy)
Domiciliary resident
Chronic Illness
Physical disability
Acute Illness
ODSP
Complex economic barriers
OW/CPP
High expense due to illness/disability
Low income
No, no difficulty
Yes, some difficulty
Yes, a lot of difficulty
Cannot do it at all
No, no difficulty
Yes, some difficulty
Yes, a lot of difficulty
Cannot do it at all
Walking for 2-3 blocks?
Walking up ten steps without resting?
Standing or being on your feet for about two hours?
Sitting for about two hours?
Stooping, crouching or kneeling?
Getting in/out an elevator?
No
Yes, please answer the following seven questions
Yes
No, they are at least 8 years old, weigh more than 36kg (80 lb.) and are at least 145 cm (4'9") tall
No (please know that we cannot transport you)
Yes
Yes
No (please know that we cannot transport your child)
Yes
No (please know that we cannot transport your child)
Yes
No (please know that we cannot transport your child)
No
Yes, please let them fill out an intake form as well