Transportation Program
Transportation Program
Transportation Program
Eligibility
Our services are provided to residents of York Region who cannot, because of their financial, physical or mental challenges, travel by conventional transit or taxi. Eligibility for our services will be assessed during an intake.
Fare Details
Cash rides: Riders pay the driver directly. Cash rides are $0.53 per kilometer with a minimum of $11 for a return trip and a $2 administrative fee per booking. All rates include a return trip, a two-hour wait time at your destination and a maximum of three stops. One extra stop can be arranged for $1. Drivers are reimbursed for their expenses. We do not encourage gratuities.
Invoiced rides: We invoice a third party organization such as ODSP, Rose of Sharon or York Region's Housing with Support who will reimburse the driver for the mileage.
Booking a Ride
As a client of our Transportation Program, you can book rides to destinations within, as well as outside, the York Region for medical, social, banking, recreational purposes and activities of daily living requirements.
When booking a ride, you will need to provide all details including the date, time, exact address, suite number and, if applicable, the doctor’s name. We offer curb-to-curb service; the driver cannot enter a home so riders must meet our drivers outside.
Transportation services are provided on a first-come, first-serve basis and must be bo oked 48 hours in advance. We will attempt to accommodate last minute emergencies. Pick up times and fees will be confirmed the day before. Clients are responsible for any additional parking fees, if applicable.
Cancelling a Ride
As we are a service that many people rely on, we ask that you cancel your trip if you no longer require it. Giving us as much notice as possible will allow additional availability for other clients. It is important to contact the office no later than 12:00 p.m. the day before your scheduled ride by phone. You must speak to a staff member to cancel or reschedule a ride.
Fee Subsidy Assistance
We provide fee subsidy assistance to residents of Georgina, East Gwillimbury, and Whitchurch-Stouffville who are in financial need. Proof of income will be required to determine eligibility for the program and will be reviewed annually.
